Your Patient Journey with MCRM Fertility

We're Glad You're Here.

First, let us say welcome. Whether you’ve come to our website to get to know our practice or you’ve already set your first appointment, we know you have a lot of questions.

Exploring options for fertility can be daunting, confusing, and stressful.  Rest assured, all of us at MCRM Fertility are here for you to make your fertility journey easier in every way.

How do we do that? From your first phone call to your first step inside our front door, you’ll feel it – a culture of medical excellence coupled with empathy, caring and kindness. From the Welcome Center team that checks you in… to the friendly Medical Assistants who will escort you to your room…to our compassionate financial counselors…and finally to our superb physicians, Dr. Peter Aherling and Dr. Mira Aubuchon, we strive to make each patient feel welcome every step of the way… The patient journey at MCRM Fertility is something special. We make sure of it.

Just Want to Chat? Give us a Call.

We recognize that deciding to explore fertility treatments is a big step. If you’d like to talk through your questions before you set up a consultation, our patient support team will be happy to chat with you by phone.

Whatever you need to know, and however long it takes to walk you through it or to reassure you about our methods and processes, you’ll have their undivided attention. If you like, they can even arrange to have all necessary female and male fertility tests completed ahead of your initial consultation. That way, when you sit down with your provider, you can immediately begin discussing individualized treatment options.  

Some patients who call specify they want to see Dr. Peter Aherling or ask for Dr. Mira Aubuchon because they have a friend or relative who’s had a wonderful experience here – and we love knowing word-of-mouth brought you to us. But if you’re on the fence about which doctor to see, a phone call with our patient support team is a great way to get a feel for who might best fit your needs and your timing.

You've Scheduled a Consultation, Now What?

Once you’ve scheduled your initial consultation, you’ll receive an email explaining how to connect to your eIVF patient portal. Here, you’ll not only find a set of patient forms that you can complete online, you’ll also find lots of helpful tips and information to get the most out of your visit.

Please, keep in mind, a completed patient portal is very important to an optimal experience and to help create your ideal recipe for success. Fill them out thoughtfully and honestly. Please try to complete the patient portal, fully, at least three days prior to your appointment date. The more time your doctor has to review your responses and history, the better. At MCRM Fertility, we look at each and every patient as an individual, unique case. We firmly believe there isn’t a one size fits all approach to solving your fertility challenges. 

THE PATIENT JOURNEY AT MCRM (1)

Your First Visit--What to Expect

Your patient journey begins! We look forward to seeing you on your appointment day. By the time of your initial consultation, you’ll have completed your patient portal and had a chance to read through some of our tips and articles. During your visit, you’ll meet with the following key staff:

Front Desk Staff – Our Patient Advocates will greet you by name and complete your check-in process.

Medical Assistant – The MA will greet you and escort you to your consultation room. 

Physician – Some patients will have already completed their tests by the time they see the doctor. If tests have been completed prior to the visit, the doctor will have reviewed your results and will be able to discuss recommendations and options based on those results. If you haven’t completed any diagnostic testing prior to your consultation, the doctor will arrange for any female and male diagnostic testing to be done prior to your follow-up consultation. It is at the follow-up consultation that you and your doctor will come up with your individualized treatment plan.  Keep in mind, completing diagnostic testing in no way obligates you to immediately move forward with fertility treatments. The only timeline that matters is yours. 

Financial Counselor After visiting with your physician, you’ll have a chance to meet with a financial counselor. Our financial counselors are here to assist you in making your treatment financially manageable. 

What We Know For Sure

We know… it’s important to get you in for that consultation quickly…we will do our best to accommodate you. 

We know…that your circumstances are not the same as anyone else’s… our approach is tailored to your needs alone.

We know…it’s essential to look at fertility issues from both a male and female perspective. Our wide range of state-of-the-art tests reflects that understanding.

We know…our expertise and experience are only part of why you choose a clinic. From the moment you walk through our door, we’ll do our very best to demonstrate that you’re welcomed, embraced, and in the right place.

We know…you just want to be heard and that you matter. Rest assured, we understand what you’re going through and you will have our time and full attention every step of the way.

When you’re ready to begin your fertility journey, we hope you’ll choose to do it with the help of MCRM Fertility. If you have any questions or would like to set up a consultation, please don’t hesitate to contact one of our offices. We’d be honored to help you build your family.